Red Rose Solutions Ltd T/A Red Rose Insurance Solutions is authorised and regulated by the Financial Conduct Authority under registration number 844492. We're committed to providing a good standard of service, but if something goes wrong we want to hear about it so we can put it right.
If you're unhappy with any aspect of our service, please contact us with the details so we can look into it:
Please include your name, policy or reference number (if you have one), and as much detail as possible about your complaint, so we can investigate it fully.
We'll acknowledge your complaint promptly and aim to resolve it as quickly as possible. In line with FCA rules, if we're unable to resolve your complaint within 3 business days, we'll write to you confirming we're looking into it. We'll send you a final response, or explain why we need more time, within 8 weeks of receiving your complaint.
If you're not satisfied with our final response, or if 8 weeks have passed and we haven't resolved your complaint, you may be entitled to refer it to the Financial Ombudsman Service (FOS) — a free, independent service for resolving disputes between consumers and financial services firms.
You normally need to refer your complaint to the Financial Ombudsman Service within 6 months of the date of our final response.